Need Help?
Contact the various business units below for support.
Marketing Help – Contact the Create Team for marketing questions or Smarketing assistance.
Business Help – Contact your BIC for business decisions, client relations, and company policies.
Technical Help – Visit Help.HawaiiLife.com or email Help@HawaiiLife.com
Brokerage Tools – Explore the Labs blog to discover inspiration and insights related to the industry.
ADDITIONAL SUPPORT RESOURCES
Luxury Portfolio
Luxury Portfolio is the largest network of Top Independent Brokerages in the world, and is a program for $1M+ listings. There is a yearly fee. For additional questions, please email John Climaldi at johnclimaldi@hawaiilife.com.
Luxury Portfolio Program Information:
LP iPad App Flyer
LP Latest Statistics
LP Listing Presentation Box
LP Listing Presentation Sheets
LP Magazine Pages
LP Marketing Support Flyer
LP Tools Salon 2016
LP Top Ten Tools
LP What To Say When Competing Against
LP What Every Sales Associate Should Know
LP White Paper 2011
LP White Paper 2013
LP White Paper 2014
LP White Paper 2015
LP White Paper 2016
LP Just Got A Listing
Common Questions
Q: "Why can't I enter an escrow officer, realtor, vendor, on my Escrow in PropertyBase!"
A: For data integrity purposes and so that all agents can access these vendors, Hawaii Life needs to create and own these contacts in our system. Please submit any vendor that is not available to Help@HawaiiLie.com, and we will get them in ASAP.
Q: "Why is my listing not displaying correctly on Hawaiilife.com?"
A: Could be a million reasons, but we would love to research it for you. Sometimes it is sloppy data entry by the agent in the MLS, but a lot of the times is has to do with our database and server. We consider data integrity paramount to what we are trying to accomplish with the website. Please bring these issues to our attention right away! Again, email Help@HawaiiLife.com and be sure to include the MLS # and property address.
Sign-On & Training
If you need further support with sign-on, Hawaii Life login accounts, Gmail, blog set-up, Docusign and Salesforce accounts, contact our onboarding team at onboarding@HawaiiLife.com.
PropertyBase/Salesforce is our CRM and transaction management software. It is a powerful tool and takes a few walk-throughs to get the hang of. Rhonda Hay is our statewide systems trainer and should be contacted for questions about data input and system applications.
Rhonda Hay, Sign-on and Training Rhonda@HawaiiLife.com)
Business
BICs can assist you with best-practice business decisions, client relationships, and company policy. If you have a conflict or problem that directly involves your BIC, then, and only then, contact the Principal Broker.
Rhonda Hay, Managing Broker, Director of Operations (Rhonda@HawaiLife.com)
Kahea Zietz, BIC, Property Management Division (Kahea@hawaiilife.com)
Rod Easterly, BIC, Kauai (Rod@HawaiiLife.com)
Carrie Nicholson, BIC, Big Island, HL1 Director (Carrie@hawaiilife.com)
Renee Hill, BIC, Big Island (ReneeHill@HawaiiLife.com)
Beth Thoma Robinson, BIC, Big Island, Director of Conservation & Legacy Lands (Beth@HawaiiLife.com)
Jeff Simon, BIC, Maui (JeffSimon@HawaiiLife.com)
Jeanie Schmaltz, BIC, Oahu (JeanieSchmaltz@HawaiiLife.com)
David M Lundstrom, BIC, Oahu, Director Sales & Business Development (DavidLundstrom@HawaiiLife.com)
Cherie Tsukamoto, BIC, Oahu (CherieTsukamoto@HawaiiLife.com)
John Climaldi, BIC, Oahu (JohnClimaldi@HawaiiLife.com)
Roy Vandoorn, BIC, Maui (Royvandoorn@hawaiilife.com)
Diane Pool, BIC, Maui (Dianepool@hawaiilife.com)
Daryl Flem, BIC, Big Island (Darylflem@hawaiilife.com)
Matt Beall, Principal Broker (Matt@HawaiiLife.com)
Transaction Management
Hawaii Life has a Transaction Management(TM) team that handles escrows from opening to closing. The Basic service is complimentary for transactions involving Hawaii Life Leads. (Does not include LeadingRE referrals). You can also upgrade the basic service to full service for Hawaii Life Leads for half price.
DiSC® Profile Training
In this video, Beth Holiday defines personality types and how recognizing these types will help your interactions with potential buyers:
In this video, Beth Holiday gives great ideas for making yourself a more productive worker: